Category Archives: reputation

Leaders, responsibility and a time to act

The leadership of all organisations should consider what they would do in these difficult circumstances. If they get caught up in a crisis will they stay and sort it out or will they make way for someone else in a bid to maintain confidence? Continue reading

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Seeing through the claim of transparency

In crisis communication I talk a lot about the need for transparency but this has made me wonder whether as comms professionals and leaders we have lost sight of what it really means. Continue reading

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Preparing for the consequences of industrial action

I have been in the odd position of being in a union when a strike was called but then needing to provide a service. It is these moments in our lives that really test our personal ethics and boundaries. Continue reading

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Failing to put the pieces together

When you take this media briefing apart and look at the pieces it could have been very different. There could have been an opportunity to show contrition and a willingness to support the investigation, to support those affected and to look to learn and change in the future. Continue reading

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Lies, damn lies and factual inaccuracies

At times I have outright asked senior people in the organisation I was working in or for whether they had provided the full details. Had they left out important details? Were they being open and honest with me? These are questions that are not as simple to ask as it may seem. Continue reading

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Posted in Chartered Institute of Public Relations, CIPR, communication, PR, prca, reputation, Uncategorized | Tagged , , | Leave a comment

A report, a Prime Minister and an attempt to move on

It has taken many weeks but today we finally got to see the Sue Gray report into the lockdown parties at the heart of the Government. The way this whole situation has been handled is far from effective crisis communication. … Continue reading

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Preparedness – an issue for us all

There were some shocking comments about the current state of resilience in the UK and of preparedness at a national level. Continue reading

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Posted in communication, Covid-19, crisis communication, media, PR, recovery, reputation, resilience, Uncategorized | Tagged , , , , | Leave a comment

The moment of truth

It was only when I stepped outside of policing that I started to see what I had been missing. I had become institutionalised and that leads to feeling defensive and making poor decisions. Continue reading

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A war of words

People listening to the ‘war’ analogy may have the mistaken view that there will be an end date. A point where the war ends and the virus disappears, and that we can use for future days of remembrance. Continue reading

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10 lessons from 2021

Whatever happens I hope you have a great Christmas and find a way to celebrate safely. Remember the small things are what matters most and for anyone facing the day on their own it is important to remember it is just one day and there is support available if you need it. Continue reading

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Posted in challenge, Christmas, communication, crisis communication, PR, reputation, resilience, Uncategorized | Tagged , , | Leave a comment