Category Archives: reputation

Crisis communication now rather than then

Posted on January 30, 2024 by amandacomms1

In the past five years the world has changed dramatically. Things that were acceptable in 2019 are now seen to be massively out of touch. The world post-Covid is now very different for us all, and so it should be … Continue reading →

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The power of the docu-drama

Posted on January 8, 2024 by amandacomms1

The Post Office scandal has become one of the top stories over the past week. It is understandable why this has happened because it is such a shocking situation. People being falsely convicted of offences, having their lives and livelihoods … Continue reading →

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Understand the impact of trust deficit

Posted on December 14, 2023 by amandacomms1

Trust and confidence are important for all businesses and organisations. They are a key component in a strong and positive reputation. In the post-Covid era there has been a lot of discussion about there being a trust deficit among people … Continue reading →

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Posted in communication, crisis communication, emergency services, media, police, PR, reputation | Tagged , , , | 1 Comment

Is crisis comms becoming risk averse?

Posted on November 14, 2023 by amandacomms1

I have been watching recent emergencies and critical incidents as you would expect given the work I do. But it is starting to feel as though the words and messages used in the aftermath of an incident are being driven … Continue reading →

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When the response becomes the crisis

Posted on July 26, 2023 by amandacomms1

The initial event may have been survivable with honesty, but the cover up may lead to lasting damage for a business or brand. Continue reading →

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10 Crisis Communication Myths

Posted on June 17, 2023 by amandacomms1

It is time to debunk some of the myths of crisis communication, some of the things that we tell ourselves and the things that we expect to happen. Continue reading →

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Leaders, responsibility and a time to act

Posted on January 29, 2023 by amandacomms1

The leadership of all organisations should consider what they would do in these difficult circumstances. If they get caught up in a crisis will they stay and sort it out or will they make way for someone else in a bid to maintain confidence? Continue reading →

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Seeing through the claim of transparency

Posted on January 11, 2023 by amandacomms1

In crisis communication I talk a lot about the need for transparency but this has made me wonder whether as comms professionals and leaders we have lost sight of what it really means. Continue reading →

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Preparing for the consequences of industrial action

Posted on December 12, 2022 by amandacomms1

I have been in the odd position of being in a union when a strike was called but then needing to provide a service. It is these moments in our lives that really test our personal ethics and boundaries. Continue reading →

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Failing to put the pieces together

Posted on July 28, 2022 by amandacomms1

When you take this media briefing apart and look at the pieces it could have been very different. There could have been an opportunity to show contrition and a willingness to support the investigation, to support those affected and to look to learn and change in the future. Continue reading →

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