Category Archives: reputation

What is it that you do?

Another programme and another vague and dismissive definition of PR. I was channel hopping the other day when Come Dine with Me caught my eye. (Don’t judge me for that!) On it was a woman who was said to work … Continue reading

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Banish the talk of reputation

But PR should never be about reputation alone. Doing this will lead to bad or perverse decision making where what is right is sacrificed to what is reputationally acceptable. The role of communication should be to manage the consequences of the actions that are taken. Continue reading

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Posted in communication, crisis communication, police, policing, PR, reputation | Tagged , , , | 2 Comments

Could or will?

People hate uncertainty. Business markets hate uncertainty. But the one thing we have had a lot of in recent months is uncertainty. This is a big issue for communicators who face having to make difficult decisions about what to say. … Continue reading

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Posted in Covid-19, crisis communication, PR, reputation | Tagged , , , | Leave a comment

Being seen to do the right thing

When you are a big institution, powerful organisation, or multi-national business the requirement to be open and transparent about your activities is greater. Continue reading

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It’s a risky business

Everything in life has risks attached to it. Even lying in bed has risks of deep vain thrombosis or other health issues. Continue reading

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Posted in challenge, communication, Covid-19, crisis communication, emergency services, PR, reputation, resilience, Uncategorized | Tagged , , | Leave a comment

One word at a time

When a crisis hits an organisation why do the words they use matter so much? Surely it is what the organisation does that matters more? It is true the actions are the heart of the response. But for most people … Continue reading

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Rumour, speculation and leaks

Living in Greater Manchester I am expecting to face similar restrictions but with no clarity and just having the carrot of a Boris Johnson statement later dangled in front of me brings anxiety. Will it impact on my work? How will my life have to change again? How long will I face restrictions? Continue reading

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Posted in challenge, communication, Covid-19, crisis communication, PR, recovery, reputation, resilience, Uncategorized | Tagged , , , | 1 Comment

Crisis after crisis

You might think that having one crisis to deal with is enough, but life doesn’t always work that way. As everyone is struggling to deal with the Covid-19 crisis and all the turmoil it has created life is still going … Continue reading

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Posted in communication, Covid-19, crisis communication, emergency services, PR, recovery, reputation, resilience, Uncategorized | Tagged , , , , | Leave a comment

Being human

I have many labels that attach to me. I am a daughter, sister and partner. I am a mum to my fur babies. I am a vegan. I am a horse rider and trainee dressage judge. I am a member … Continue reading

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Posted in communication, conferences, police, prca, reputation, Uncategorized | Tagged , , , | Leave a comment

Through the seasons

We are always saying that communication is a 24/7 business with social media round-the-clock and rolling news channels. There is lots of discussion about how we can manage this demand with the resources we have and it is no easy … Continue reading

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Posted in communication, digital, emergency services, media, PR, public, reputation, work | Tagged , , , | Leave a comment