Tag Archives: crisis communication

Banish the talk of reputation

But PR should never be about reputation alone. Doing this will lead to bad or perverse decision making where what is right is sacrificed to what is reputationally acceptable. The role of communication should be to manage the consequences of the actions that are taken. Continue reading

Rate this:

Posted in communication, crisis communication, police, policing, PR, reputation | Tagged , , , | 2 Comments

Here we go again

There is concern or at the worst mistrust of announcements that are played out in Parliament, which for many is a world away from their daily lives. Continue reading

Rate this:

Posted in challenge, communication, Covid-19, crisis communication | Tagged , , , , | Leave a comment

The seeds of confusion

It may have been an oversight or a breakdown in communication but the confusion of the past 24 hours has the potential to damage confidence. Continue reading

Rate this:

Posted in challenge, communication, Covid-19, crisis communication, PR, recovery, resilience, Uncategorized | Tagged , , , | Leave a comment

Think the unthinkable

Dealing with a pandemic was always going to be one of the biggest tests any organisation or any individuals will have to face. Learning from the experiences we have been through is vital to ensure that we build resilience and … Continue reading

Rate this:

Posted in communication, Covid-19, crisis communication, policing, Uncategorized | Tagged , , , | Leave a comment

Could or will?

People hate uncertainty. Business markets hate uncertainty. But the one thing we have had a lot of in recent months is uncertainty. This is a big issue for communicators who face having to make difficult decisions about what to say. … Continue reading

Rate this:

Posted in Covid-19, crisis communication, PR, reputation | Tagged , , , | Leave a comment

Is artificial intelligence able to deliver effective crisis communication?

One of the key aspects, for me, in an effective crisis communication response is the ability to view and assess the mood and tone. Continue reading

Rate this:

Posted in communication, crisis communication, PR, Uncategorized | Tagged , , , | Leave a comment

One word at a time

When a crisis hits an organisation why do the words they use matter so much? Surely it is what the organisation does that matters more? It is true the actions are the heart of the response. But for most people … Continue reading

Rate this:

Posted in challenge, communication, crisis communication, PR, reputation | Tagged , , | Leave a comment

Reflections on 12 months going it alone

I have been surprised and overwhelmed by the amount of support that I have been given during the past year. Continue reading

Rate this:

Posted in communication, Covid-19, crisis communication, PR, Uncategorized | Tagged , , | Leave a comment

Perfectly imperfect

Are we really saying that everything we do when we are in the middle of a crisis is perfect? Is there no room for improvement in what we do? Continue reading

Rate this:

Posted in challenge, communication, Covid-19, crisis communication, PR, Uncategorized | Tagged , , | Leave a comment

Moving on

After a year of continued pressure now is the time to make sure your batteries are recharged. If you were an elastic band how stretched do you feel? Continue reading

Rate this:

Posted in communication, Covid-19, crisis communication, PR, recovery, Uncategorized | Tagged , , | Leave a comment