Tag Archives: crisis communication

Crisis communication without the communicator

I have often said that artificial intelligence can’t yet get the emotional detail that is needed from developing crisis communication. Continue reading

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Preparing for the consequences of industrial action

I have been in the odd position of being in a union when a strike was called but then needing to provide a service. It is these moments in our lives that really test our personal ethics and boundaries. Continue reading

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A click in the right direction

So much more of our lives happen online now especially after the enforced working from home during the pandemic. All this adds to the risks. Continue reading

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Concern, controversy and crisis – 5 ways for comms to survive Christmas

The key for 2023 and the way forward is going to be flexibility and being able to change and adapt to events. Continue reading

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Who’s a celebrity?

It needs some recognition of what has happened and a desire to learn and improve that is needed before you can move forward. Continue reading

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What is the future for social media in a crisis?

So, if social media is diminishing how should we change our crisis communication plans? Continue reading

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When crises attack

If there was a consideration of the aftermath of the decisions made it may not have taken into account, the cumulative impact of these decisions is damaging. Continue reading

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When sorry is not enough

First, the apology is only credible if the events were unforeseen and had not been anticipated or predicted. Continue reading

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Is this a crisis or just a set of circumstances?

But be clear that what we are experiencing is a crisis. It will, and already is, having a huge impact on people and without action the situation will just get worse. Continue reading

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What do you really mean?

Ensuring that there is a level of consensus about the situation that has occurred is a foundation for communication. Continue reading

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