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Monthly Archives: July 2014
The survey says….
I have to admit that this is one blog post that might appear to be a bit of a rant. The reason is that I am sick of reading half-baked research and surveys about a whole range of things. But … Continue reading
Posted in Uncategorized
Tagged #facebook, communication, research, social media, social networks, survey
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Are we in an era of the complainers?
Interesting to wake up to hear that customer satisfaction has fallen for the third year in a row according to the Institute of Customer Service. It made me wonder what was happening is it about the environment around us or … Continue reading
Posted in Uncategorized
Tagged communication, customer service, expectations, financial crisis, social media, social networks, twitter
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Speaking a different language
Every day we speak to many people. It may be at work, home, picking the children up from school or at the local shop, but we will have a conversation however brief. But how much are we getting from this … Continue reading
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