Category Archives: crisis communication

Bee strong

I can remember receiving the call from duty press officer around 10.45pm on 22 May. The words he spoke will never leave me. I remember the drive to work planning what we needed to do in my head. I remember … Continue reading

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Posted in communication, crisis communication, emergency services, manchester | Tagged , , , , | 1 Comment

A world of opportunity

Communication must be different across the world after all we don’t even speak the same language. It is easy to think that the activity within our country is unique or even that what we do in our business is set … Continue reading

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Employees first

There was another interesting Commschat that took place last night and once again the focus was heavily on reputation management. In the Twitterchat this time it was the role of internal communication on reputation that was under discussion. It was … Continue reading

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To do their best

For anyone who knows what I do they will appreciate that today has been another challenging and difficult day. Ten months ago I and my team faced the most horrendous day of our lives closely followed by what has been … Continue reading

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A Final Word

There has been so much discussion this week about the KFC no chicken issue and the response that happened. Everyone has to agree that a chicken restaurant without chicken is a reputational and operational crisis. Shops closed, staff had no … Continue reading

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When incidents happen

I have been talking a lot about crisis communication and the key principles. For me it doesn’t matter whether it is an operational or reputational crisis the approach should be the same. This week I was delighted to be part … Continue reading

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Reflections on the challenge of resilience

Two years ago today while I was at the start of my a blog a day challenge I wrote about the importance of developing resilience. (https://amandacomms1.wordpress.com/2016/01/29/six-elements-of-resilience) I wanted to look back from this position of facing eight months when I … Continue reading

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Posted in challenge, communication, crisis communication, PR, resilience, work | Tagged , , , , , , | 1 Comment