Category Archives: crisis communication

Leaders, responsibility and a time to act

The leadership of all organisations should consider what they would do in these difficult circumstances. If they get caught up in a crisis will they stay and sort it out or will they make way for someone else in a bid to maintain confidence? Continue reading

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Seeing through the claim of transparency

In crisis communication I talk a lot about the need for transparency but this has made me wonder whether as comms professionals and leaders we have lost sight of what it really means. Continue reading

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Crisis communication without the communicator

I have often said that artificial intelligence can’t yet get the emotional detail that is needed from developing crisis communication. Continue reading

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Preparing for the consequences of industrial action

I have been in the odd position of being in a union when a strike was called but then needing to provide a service. It is these moments in our lives that really test our personal ethics and boundaries. Continue reading

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A click in the right direction

So much more of our lives happen online now especially after the enforced working from home during the pandemic. All this adds to the risks. Continue reading

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Concern, controversy and crisis – 5 ways for comms to survive Christmas

The key for 2023 and the way forward is going to be flexibility and being able to change and adapt to events. Continue reading

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Posted in Christmas, communication, Covid-19, crisis communication, PR, resilience, Uncategorized | Tagged , , , | Leave a comment

Who’s a celebrity?

It needs some recognition of what has happened and a desire to learn and improve that is needed before you can move forward. Continue reading

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What is the future for social media in a crisis?

So, if social media is diminishing how should we change our crisis communication plans? Continue reading

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When crises attack

If there was a consideration of the aftermath of the decisions made it may not have taken into account, the cumulative impact of these decisions is damaging. Continue reading

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When sorry is not enough

First, the apology is only credible if the events were unforeseen and had not been anticipated or predicted. Continue reading

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