Category Archives: crisis communication

Knowledge is not power

Often there is an overly cautious mood that overtakes when pressure appears. It feels easier to say nothing or little than to have to have a conversation. This is why too many times the crisis response never moves out of broadcasting and directive communication. Continue reading

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Here we go again

Trust and confidence in the response are never going to exist in a world of broken promises. Continue reading

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Crisis, disaster, incident….what is it?

Some years ago if you had asked me about risk registers, business continuity plans and scenario planning I would probably have rolled my eyes. Continue reading

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Compare and contrast

Nobody I have met yet has a perfect life. They are all trying to make the best of the situations that they face. Continue reading

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Posted in challenge, CIPR, communication, crisis communication, PR, resilience | Tagged , , , | 1 Comment

What next for crisis communication?

We all need to continue to develop whether we are PR officers, internal communicators or crisis communicators. I will be using these sessions to challenge my thinking and consider what the future may hold for the crisis response. Continue reading

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Learning for the future: our communication duty

As communicators we have a frontline role in crisis response and the responsibility is a heavy weight to carry. Continue reading

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Are all things really equal?

In the rush to take action and to show things are being done considering the consequences of the response can be forgotten. Continue reading

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Here comes the old new year

Fundamental to effective crisis communication is building trust and confidence, and this comes through open and honest communication that happens at every stage of the emergency. Continue reading

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When you hit rock bottom what next?

Having been in a very difficult place I don’t want to be there again and more than that I don’t want other people to be stuck in those dark places. Continue reading

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Posted in Christmas, communication, Covid-19, crisis communication, happiness, Uncategorized | Tagged , , , | 1 Comment

Building a stronger PR industry

“Only 2% of PR practitioners described the main income earner in their household (parents) as state pensioners, casual and lowest grade workers, unemployed with state benefits only.” Continue reading

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