Category Archives: crisis communication

Banish the talk of reputation

But PR should never be about reputation alone. Doing this will lead to bad or perverse decision making where what is right is sacrificed to what is reputationally acceptable. The role of communication should be to manage the consequences of the actions that are taken. Continue reading

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Posted in communication, crisis communication, police, policing, PR, reputation | Tagged , , , | 2 Comments

What really is freedom?

Crisis messaging needs to be very carefully considered, reviewed, discussed and then revised or used. Continue reading

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Posted in challenge, communication, Covid-19, crisis communication, development, PR, Uncategorized | Tagged , , | Leave a comment

Here we go again

There is concern or at the worst mistrust of announcements that are played out in Parliament, which for many is a world away from their daily lives. Continue reading

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Game, set and match

There is no doubt that facing the media when you are stressed, anxious or depressed is a daunting thing. Even when you are feeling on top of things doing media interviews is pressured. Continue reading

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The seeds of confusion

It may have been an oversight or a breakdown in communication but the confusion of the past 24 hours has the potential to damage confidence. Continue reading

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Posted in challenge, communication, Covid-19, crisis communication, PR, recovery, resilience, Uncategorized | Tagged , , , | Leave a comment

Think the unthinkable

Dealing with a pandemic was always going to be one of the biggest tests any organisation or any individuals will have to face. Learning from the experiences we have been through is vital to ensure that we build resilience and … Continue reading

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Could or will?

People hate uncertainty. Business markets hate uncertainty. But the one thing we have had a lot of in recent months is uncertainty. This is a big issue for communicators who face having to make difficult decisions about what to say. … Continue reading

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Posted in Covid-19, crisis communication, PR, reputation | Tagged , , , | Leave a comment

Is artificial intelligence able to deliver effective crisis communication?

One of the key aspects, for me, in an effective crisis communication response is the ability to view and assess the mood and tone. Continue reading

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It’s a risky business

Everything in life has risks attached to it. Even lying in bed has risks of deep vain thrombosis or other health issues. Continue reading

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Posted in challenge, communication, Covid-19, crisis communication, emergency services, PR, reputation, resilience, Uncategorized | Tagged , , | Leave a comment

One word at a time

When a crisis hits an organisation why do the words they use matter so much? Surely it is what the organisation does that matters more? It is true the actions are the heart of the response. But for most people … Continue reading

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