Category Archives: challenge

It’s a risky business

Everything in life has risks attached to it. Even lying in bed has risks of deep vain thrombosis or other health issues. Continue reading

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Posted in challenge, communication, Covid-19, crisis communication, emergency services, PR, reputation, resilience, Uncategorized | Tagged , , | Leave a comment

One word at a time

When a crisis hits an organisation why do the words they use matter so much? Surely it is what the organisation does that matters more? It is true the actions are the heart of the response. But for most people … Continue reading

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Perfectly imperfect

Are we really saying that everything we do when we are in the middle of a crisis is perfect? Is there no room for improvement in what we do? Continue reading

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Learning from half a century

At my lowest point I could see no future but I held on to a dream I had. It was a dream to write a book, to have my own business and to enjoy life again. Continue reading

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Posted in challenge, communication, PR | Tagged , , | 3 Comments

Finding the spring

We are all struggling to find a way through these turbulent times. We all need to offer some help and support to each other. Continue reading

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Knowledge is not power

Often there is an overly cautious mood that overtakes when pressure appears. It feels easier to say nothing or little than to have to have a conversation. This is why too many times the crisis response never moves out of broadcasting and directive communication. Continue reading

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Crisis, disaster, incident….what is it?

Some years ago if you had asked me about risk registers, business continuity plans and scenario planning I would probably have rolled my eyes. Continue reading

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Compare and contrast

Nobody I have met yet has a perfect life. They are all trying to make the best of the situations that they face. Continue reading

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Posted in challenge, CIPR, communication, crisis communication, PR, resilience | Tagged , , , | 1 Comment

What next for crisis communication?

We all need to continue to develop whether we are PR officers, internal communicators or crisis communicators. I will be using these sessions to challenge my thinking and consider what the future may hold for the crisis response. Continue reading

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Learning for the future: our communication duty

As communicators we have a frontline role in crisis response and the responsibility is a heavy weight to carry. Continue reading

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