Monthly Archives: July 2023

When the response becomes the crisis

The initial event may have been survivable with honesty, but the cover up may lead to lasting damage for a business or brand. Continue reading

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Fake news, online influencers and an effective crisis response

If you want to become the trusted voice on the subject, to limit the growth of online rumour and misinformation, and try to address those self appointed experts speed is your support. Continue reading

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Stepping with care and determination

The media is full of coverage and social media is awash with speculation. No-one can have failed to seen and heard about the latest crisis situation that the BBC has found itself in. I am not planning to step into … Continue reading

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When a picture says it all

or years crisis communication training has focused on the words, what do we say about what has happened, who will be the spokesperson and when do they speak. This focus worked well when the main source of news was newspapers, radio and TV news. But the world is very different in 2023 and statements, while still necessary, are not the only game in town. Continue reading

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