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Category Archives: PR
Speak first, speak frequently
If I was talking to my old self doing that job I would be saying it is time for a change of approach. The world moves fast. Increasingly fast. Continue reading
Posted in challenge, communication, crisis communication, emergency services, PR, society
Tagged communication, policing, social media, PR, crisis communication
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Where is your next crisis going to come from?
This focus on the way employers, organisations and businesses operate is what is leading to the stream of crises rooted in unearthing problem cultures. Continue reading
Posted in challenge, communication, crisis communication, PR
Tagged communication, crisis communication, culture, PR, public relations
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Are you ready and alert?
People need to have more understanding of resilience and how they can protect themselves, their families and their property. Unless they have been confronted by a disaster it is not something that is at the forefront of their minds. Continue reading
Posted in communication, Covid-19, crisis communication, PR
Tagged communication, crisis communication, disasters, emergencies, PR
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Finding the crisis leader
If you don’t step in and take the initiative to explain what has happened and the response that is underway others will. In the worst cases people will look to others, to so-called experts, to anyone who can fill in the void. Continue reading
Posted in challenge, communication, crisis communication, PR
Tagged communication, crisis communication, crisis leaders, leadership, PR, public relations
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On the eve of a reputational challenge
When I am talking about crises I always stress that perceptions are as crucial to your response and communication as that is actually happening. Don’t ignore the views that exist around you when considering what to sa Continue reading
Posted in communication, crisis communication, emergency services, police, PR
Tagged communication, crisis communication, PR
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It started with a tweet
Social media policies are complex things and need very careful thought. Gone are the days of saying no employee is allowed to post about personal views or work. Continue reading
Posted in BBC, communication, crisis communication, freedom of speech, learning, PR, social media, tweet, twitter, Uncategorized
Tagged communication, crisis communication, PR, public relations, social media, twitter
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Three years later…
There have been many extreme weather situations, the terrible earthquake in Turkey and Syria, war in Europe, as well as a cost of living squeeze in many countries. All this has put how we communicate and respond in a crisis under the spotlight. Continue reading
Posted in communication, Crisis book, crisis communication, PR, Uncategorized
Tagged book, communication, crisis communication, PR
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Seeing through the claim of transparency
In crisis communication I talk a lot about the need for transparency but this has made me wonder whether as comms professionals and leaders we have lost sight of what it really means. Continue reading
Posted in challenge, communication, crisis communication, PR, reputation, social media
Tagged communication, MP, Parliament, PR, Sky News, transparency
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Crisis communication without the communicator
I have often said that artificial intelligence can’t yet get the emotional detail that is needed from developing crisis communication. Continue reading
Posted in communication, crisis communication, PR, technology
Tagged AI, artificial intelligence, ChatGPT, communication, crisis communication, PR
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Preparing for the consequences of industrial action
I have been in the odd position of being in a union when a strike was called but then needing to provide a service. It is these moments in our lives that really test our personal ethics and boundaries. Continue reading