Category Archives: emergency services

Being seen to do the right thing

When you are a big institution, powerful organisation, or multi-national business the requirement to be open and transparent about your activities is greater. Continue reading

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It’s a risky business

Everything in life has risks attached to it. Even lying in bed has risks of deep vain thrombosis or other health issues. Continue reading

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Posted in challenge, communication, Covid-19, crisis communication, emergency services, PR, reputation, resilience, Uncategorized | Tagged , , | Leave a comment

Here comes the old new year

Fundamental to effective crisis communication is building trust and confidence, and this comes through open and honest communication that happens at every stage of the emergency. Continue reading

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Dark days

On that day in September 2001 I never expected that 16 years later I would be in the position of having to respond to a terrorist attack on my home city. Continue reading

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Do our crisis plans really help everyone?

The devastation is clear to see in Louisiana from tropical storm Laura. In the middle of a pandemic people were faced with needing to evacuate their homes which for many had been a place of safety from Covid-19. But it … Continue reading

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Why they were the hardest words

I have made it past my 10th anniversary of blogging and have no plans to stop any time soon. During the week I have marked the moment by picking my 10 stand out blogs from the past decade. Today (Sunday … Continue reading

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Unacceptable

I saw Reading trending on Twitter last night and like a lot of other people wanted to check out what was going on. I had switched the TV over to Sky News but nothing was being said. Then the basic … Continue reading

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Crisis after crisis

You might think that having one crisis to deal with is enough, but life doesn’t always work that way. As everyone is struggling to deal with the Covid-19 crisis and all the turmoil it has created life is still going … Continue reading

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Who really matters?

It is easy to sit in a communication ivory tower where you decide what to do and then do it. You can be creative and have ideas that will be award-winning. And you can carry on like this for years … Continue reading

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With gratitude

There was a sign on the wall of Accident and Emergency as I waited with my mum for her to see the doctor. It read ‘be the reason someone smiles today’. After 48 hours dealing with a whole range of … Continue reading

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