Category Archives: emergency services

Thinking ahead

Crisis communication seems to be something that I think about on a weekly basis. After almost 20 years in police communication there is rarely a month goes by when there isn’t some form of emergency or critical incident. It is … Continue reading

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Posted in challenge, communication, crisis communication, emergency services, police, policing, PR, resilience, Uncategorized | Tagged , , , | Leave a comment

Bee strong

I can remember receiving the call from duty press officer around 10.45pm on 22 May. The words he spoke will never leave me. I remember the drive to work planning what we needed to do in my head. I remember … Continue reading

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Posted in communication, crisis communication, emergency services, manchester | Tagged , , , , | 1 Comment

To do their best

For anyone who knows what I do they will appreciate that today has been another challenging and difficult day. Ten months ago I and my team faced the most horrendous day of our lives closely followed by what has been … Continue reading

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When incidents happen

I have been talking a lot about crisis communication and the key principles. For me it doesn’t matter whether it is an operational or reputational crisis the approach should be the same. This week I was delighted to be part … Continue reading

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No fluff here

So yesterday The Sun saw fit to publish an article attacking public sector communicators. It was the usual from a Freedom of Information request that will have been sent to all police forces, local authorities and NHS bodies. We get … Continue reading

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Posted in CIPR, communication, emergency services, PR, prca, work | Tagged , , , , , , | 3 Comments

Clocking on

It was very quiet on the roads today as I think a lot of people were starting their Christmas holidays. For those who were busy working and in the office it was a little frustrating. On the one hand it … Continue reading

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Posted in emergency services, flexibility, police, policing, work | Tagged , , | Leave a comment

It’s all about the people

I was interested to read the crisis communication predictions for 2018 in a blog by Jonathan Hemus. (https://insigniacomms.com/2017-crisis-management-predictions-for-2018) He made some interesting points including the issue of readiness for a crisis, the questions about integrity and the future challenges of … Continue reading

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