Category Archives: emergency services

Widen your horizons

Posted on September 8, 2018 by

It has been an interesting year with highs and lows. One thing I didn’t expect from 2018 was to make two trips to Norway which is definitely one of the high points. I have to admit to knowing very little … Continue reading →

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Posted in communication, crisis communication, emergency services, Europe, PR, reputation, resilience | Tagged , , , , , | Leave a comment

Thinking ahead

Posted on July 9, 2018 by

Crisis communication seems to be something that I think about on a weekly basis. After almost 20 years in police communication there is rarely a month goes by when there isn’t some form of emergency or critical incident. It is … Continue reading →

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Posted in challenge, communication, crisis communication, emergency services, police, policing, PR, resilience, Uncategorized | Tagged , , , | Leave a comment

Bee strong

Posted on May 21, 2018 by

I can remember receiving the call from duty press officer around 10.45pm on 22 May. The words he spoke will never leave me. I remember the drive to work planning what we needed to do in my head. I remember … Continue reading →

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Posted in communication, crisis communication, emergency services, manchester | Tagged , , , , | 1 Comment

To do their best

Posted on March 27, 2018 by

For anyone who knows what I do they will appreciate that today has been another challenging and difficult day. Ten months ago I and my team faced the most horrendous day of our lives closely followed by what has been … Continue reading →

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Posted in challenge, communication, crisis communication, emergency services, manchester, police, policing | Tagged , | Leave a comment

When incidents happen

Posted on February 10, 2018 by

I have been talking a lot about crisis communication and the key principles. For me it doesn’t matter whether it is an operational or reputational crisis the approach should be the same. This week I was delighted to be part … Continue reading →

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No fluff here

Posted on January 7, 2018 by

So yesterday The Sun saw fit to publish an article attacking public sector communicators. It was the usual from a Freedom of Information request that will have been sent to all police forces, local authorities and NHS bodies. We get … Continue reading →

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Posted in CIPR, communication, emergency services, PR, prca, work | Tagged , , , , , , | 3 Comments

Clocking on

Posted on December 22, 2017 by

It was very quiet on the roads today as I think a lot of people were starting their Christmas holidays. For those who were busy working and in the office it was a little frustrating. On the one hand it … Continue reading →

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Posted in emergency services, flexibility, police, policing, work | Tagged , , | Leave a comment