Category Archives: emergency services

When disaster strikes what matters most?

I hope in the coming weeks this is something that the CIPR and PRCA take up to discuss with members. Continue reading

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Posted in Chartered Institute of Public Relations, CIPR, communication, crisis communication, emergency services, police, PR, prca | Tagged , , | Leave a comment

When time stopped

There are some events and crises that are so huge they change life forever. This was one of those moments in time. Continue reading

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Humanity in disaster response: book review and interview with author

“Writing this book has been a learning experience combined with an emotional toll as I have dived into a large number of disasters and scrutinized their aftermath.”
Kjell Brataas Continue reading

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Posted in communication, Covid-19, Crisis book, crisis communication, emergency services, PR, Uncategorized | Tagged , , , | Leave a comment

Being seen to do the right thing

When you are a big institution, powerful organisation, or multi-national business the requirement to be open and transparent about your activities is greater. Continue reading

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Posted in challenge, communication, emergency services, PR, reputation | Tagged , , , | Leave a comment

It’s a risky business

Everything in life has risks attached to it. Even lying in bed has risks of deep vain thrombosis or other health issues. Continue reading

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Posted in challenge, communication, Covid-19, crisis communication, emergency services, PR, reputation, resilience, Uncategorized | Tagged , , | Leave a comment

Here comes the old new year

Fundamental to effective crisis communication is building trust and confidence, and this comes through open and honest communication that happens at every stage of the emergency. Continue reading

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Dark days

On that day in September 2001 I never expected that 16 years later I would be in the position of having to respond to a terrorist attack on my home city. Continue reading

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Posted in crisis communication, emergency services, manchester, PR, Uncategorized | Tagged , , , , | Leave a comment

Do our crisis plans really help everyone?

The devastation is clear to see in Louisiana from tropical storm Laura. In the middle of a pandemic people were faced with needing to evacuate their homes which for many had been a place of safety from Covid-19. But it … Continue reading

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Why they were the hardest words

I have made it past my 10th anniversary of blogging and have no plans to stop any time soon. During the week I have marked the moment by picking my 10 stand out blogs from the past decade. Today (Sunday … Continue reading

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Posted in blog, blogging, blogs, communication, emergency services, PR, Uncategorized | Tagged , , , | Leave a comment

Unacceptable

I saw Reading trending on Twitter last night and like a lot of other people wanted to check out what was going on. I had switched the TV over to Sky News but nothing was being said. Then the basic … Continue reading

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Posted in communication, crisis communication, emergency services, social media, social networks, society, twitter, Uncategorized | Tagged , , , | 4 Comments