Category Archives: emergency services

When incidents happen

I have been talking a lot about crisis communication and the key principles. For me it doesn’t matter whether it is an operational or reputational crisis the approach should be the same. This week I was delighted to be part … Continue reading

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No fluff here

So yesterday The Sun saw fit to publish an article attacking public sector communicators. It was the usual from a Freedom of Information request that will have been sent to all police forces, local authorities and NHS bodies. We get … Continue reading

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Posted in CIPR, communication, emergency services, PR, prca, work | Tagged , , , , , , | 3 Comments

Clocking on

It was very quiet on the roads today as I think a lot of people were starting their Christmas holidays. For those who were busy working and in the office it was a little frustrating. On the one hand it … Continue reading

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It’s all about the people

I was interested to read the crisis communication predictions for 2018 in a blog by Jonathan Hemus. (https://insigniacomms.com/2017-crisis-management-predictions-for-2018) He made some interesting points including the issue of readiness for a crisis, the questions about integrity and the future challenges of … Continue reading

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Waiting for the call

I don’t do it very often but when I do I really feel under pressure. When I moved into public relations it was the first time that I did it. In the last 10 years I have done it infrequently. … Continue reading

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Posted in communication, emergency services, learning, police, PR, work | Tagged , , , , | 1 Comment

Would you?

Yesterday I wrote about the importance of recognising the contribution of the communication team not just during a crisis but all the time. It is often overlooked by those at senior levels and that is why we need to explain … Continue reading

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The heart and soul of partnerships

In the public sector we often use the phrase ‘partnership working’ and we use it so much that it has lost its meaning. For anyone in communication roles it usually means telling another agency about something you are doing or … Continue reading

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Posted in #blogtober, communication, crisis communication, emergency services, manchester, police | Tagged , , , , | Leave a comment