Monthly Archives: May 2021

The seeds of confusion

It may have been an oversight or a breakdown in communication but the confusion of the past 24 hours has the potential to damage confidence. Continue reading

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Posted in challenge, communication, Covid-19, crisis communication, PR, recovery, resilience, Uncategorized | Tagged , , , | Leave a comment

How far will you go?

As a young reporter I remember going for an interview for a role and being asked ‘how far would to go to get a story?’ and then being given a set of scenarios. Continue reading

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Posted in challenge, communication, Covid-19, PR, Uncategorized | Tagged , , , | Leave a comment

Think the unthinkable

Dealing with a pandemic was always going to be one of the biggest tests any organisation or any individuals will have to face. Learning from the experiences we have been through is vital to ensure that we build resilience and … Continue reading

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Posted in communication, Covid-19, crisis communication, policing, Uncategorized | Tagged , , , | Leave a comment

In, out or stay at home?

Today is not a day to throw caution to the wind, hug relatives, dash for a pint at the bar, or rush back to the cinema. Continue reading

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Could or will?

People hate uncertainty. Business markets hate uncertainty. But the one thing we have had a lot of in recent months is uncertainty. This is a big issue for communicators who face having to make difficult decisions about what to say. … Continue reading

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Posted in Covid-19, crisis communication, PR, reputation | Tagged , , , | Leave a comment

Blow away the dark clouds

Here I am two years on and I feel strong and in control of my life. I ensure that I recognise even the smallest of achievements. I try to keep focused on the moment rather than rushing ahead with partial information. Continue reading

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Look beyond the surface

We only see the good things that people have in their lives when we are viewing social media, and now the same is happening with our work lives. Everyone else is coping. Everyone else is competent. Everyone else is managing their workload. Everyone else is having a work/life balance and managing things. In reality, we all have our struggles. Continue reading

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Posted in development, happiness, resilience, Uncategorized | Tagged | Leave a comment

Is artificial intelligence able to deliver effective crisis communication?

One of the key aspects, for me, in an effective crisis communication response is the ability to view and assess the mood and tone. Continue reading

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