Tag Archives: Crisis

When incidents happen

I have been talking a lot about crisis communication and the key principles. For me it doesn’t matter whether it is an operational or reputational crisis the approach should be the same. This week I was delighted to be part … Continue reading

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Tears, trauma and support – what 2017 brought

It feels like the time is right for me to review what 2017 has brought me and how it leaves me for the coming year. This has been a rollercoaster year and is split in two halves. My year started … Continue reading

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Posted in challenge, Chartered Institute of Public Relations, CIPR, communication, crisis communication, manchester, PR, prca, work | Tagged , , , , , , , | Leave a comment

It’s all about the people

I was interested to read the crisis communication predictions for 2018 in a blog by Jonathan Hemus. (https://insigniacomms.com/2017-crisis-management-predictions-for-2018) He made some interesting points including the issue of readiness for a crisis, the questions about integrity and the future challenges of … Continue reading

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The heart and soul of partnerships

In the public sector we often use the phrase ‘partnership working’ and we use it so much that it has lost its meaning. For anyone in communication roles it usually means telling another agency about something you are doing or … Continue reading

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Posted in #blogtober, communication, crisis communication, emergency services, manchester, police | Tagged , , , , | Leave a comment

Crisis? What crisis?

The team were lucky enough this week to pick up the Public Sector Communication Award for communicating in a crisis. I am incredibly proud of the team and the work they have done during the past four months. But the … Continue reading

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Posted in challenge, communication, crime, crisis communication, emergency services, manchester, media, police, PR, public, work | Tagged , , , , , , , , , , , , | Leave a comment

We are stronger together

I was busy sat at my desk concentrating on clearing a few tasks before I left the office for the day. The rolling news is always on in the office but the breaking news banner caught my eye. Another potential … Continue reading

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In the spotlight 

There is no doubt that for PR and communication professionals the United Airlines incident will become a much discussed case study. It has cost the company a substantial amount financially and also damaged their reputation. The incident has exposed the … Continue reading

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