Tag Archives: Crisis

Banish the talk of reputation

But PR should never be about reputation alone. Doing this will lead to bad or perverse decision making where what is right is sacrificed to what is reputationally acceptable. The role of communication should be to manage the consequences of the actions that are taken. Continue reading

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Posted in communication, crisis communication, police, policing, PR, reputation | Tagged , , , | 2 Comments

Here we go again

There is concern or at the worst mistrust of announcements that are played out in Parliament, which for many is a world away from their daily lives. Continue reading

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The seeds of confusion

It may have been an oversight or a breakdown in communication but the confusion of the past 24 hours has the potential to damage confidence. Continue reading

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Posted in challenge, communication, Covid-19, crisis communication, PR, recovery, resilience, Uncategorized | Tagged , , , | Leave a comment

Think the unthinkable

Dealing with a pandemic was always going to be one of the biggest tests any organisation or any individuals will have to face. Learning from the experiences we have been through is vital to ensure that we build resilience and … Continue reading

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Could or will?

People hate uncertainty. Business markets hate uncertainty. But the one thing we have had a lot of in recent months is uncertainty. This is a big issue for communicators who face having to make difficult decisions about what to say. … Continue reading

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Posted in Covid-19, crisis communication, PR, reputation | Tagged , , , | Leave a comment

Is artificial intelligence able to deliver effective crisis communication?

One of the key aspects, for me, in an effective crisis communication response is the ability to view and assess the mood and tone. Continue reading

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Knowledge is not power

Often there is an overly cautious mood that overtakes when pressure appears. It feels easier to say nothing or little than to have to have a conversation. This is why too many times the crisis response never moves out of broadcasting and directive communication. Continue reading

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Crisis, disaster, incident….what is it?

Some years ago if you had asked me about risk registers, business continuity plans and scenario planning I would probably have rolled my eyes. Continue reading

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A longing for a messaging rethink

Saturday night in January 2021. Not at all like many Saturday nights I have had in my life. No going to the pub, no meal at a nice restaurant, and no getting dressed up. This is becoming the normal way … Continue reading

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Posted in communication, Covid-19, kindness, PR | Tagged , , , , , , , | 2 Comments

A little kindness

Being kind to each other is going to be really vital in the coming weeks. Continue reading

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