Category Archives: communication

Banish the talk of reputation

But PR should never be about reputation alone. Doing this will lead to bad or perverse decision making where what is right is sacrificed to what is reputationally acceptable. The role of communication should be to manage the consequences of the actions that are taken. Continue reading

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Posted in communication, crisis communication, police, policing, PR, reputation | Tagged , , , | 2 Comments

What really is freedom?

Crisis messaging needs to be very carefully considered, reviewed, discussed and then revised or used. Continue reading

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Posted in challenge, communication, Covid-19, crisis communication, development, PR, Uncategorized | Tagged , , | Leave a comment

Here we go again

There is concern or at the worst mistrust of announcements that are played out in Parliament, which for many is a world away from their daily lives. Continue reading

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Game, set and match

There is no doubt that facing the media when you are stressed, anxious or depressed is a daunting thing. Even when you are feeling on top of things doing media interviews is pressured. Continue reading

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The seeds of confusion

It may have been an oversight or a breakdown in communication but the confusion of the past 24 hours has the potential to damage confidence. Continue reading

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Posted in challenge, communication, Covid-19, crisis communication, PR, recovery, resilience, Uncategorized | Tagged , , , | Leave a comment

How far will you go?

As a young reporter I remember going for an interview for a role and being asked ‘how far would to go to get a story?’ and then being given a set of scenarios. Continue reading

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Think the unthinkable

Dealing with a pandemic was always going to be one of the biggest tests any organisation or any individuals will have to face. Learning from the experiences we have been through is vital to ensure that we build resilience and … Continue reading

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In, out or stay at home?

Today is not a day to throw caution to the wind, hug relatives, dash for a pint at the bar, or rush back to the cinema. Continue reading

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Is artificial intelligence able to deliver effective crisis communication?

One of the key aspects, for me, in an effective crisis communication response is the ability to view and assess the mood and tone. Continue reading

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Being seen to do the right thing

When you are a big institution, powerful organisation, or multi-national business the requirement to be open and transparent about your activities is greater. Continue reading

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Posted in challenge, communication, emergency services, PR, reputation | Tagged , , , | Leave a comment