Category Archives: communication

In the spotlight 

There is no doubt that for PR and communication professionals the United Airlines incident will become a much discussed case study. It has cost the company a substantial amount financially and also damaged their reputation. The incident has exposed the … Continue reading

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Posted in challenge, communication, crisis communication, digital, PR, public | Tagged , , | Leave a comment

Five days in my shoes

I rarely treat myself to anything new and that is due mainly to the fact I have some very expensive animals in my life. Trust me, if your child, partner or friend asks you if they should buy a horse … Continue reading

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Posted in challenge, communication, development, emergency services, learning, manchester, media, police, policing, PR, public, society, work | Tagged , | 1 Comment

Six reasons why communication should be part of the productivity debate

I have heard a lot this week about productivity and the need to improve it in the UK. But at no point in any of the interviews has anyone mentioned the role Communication can play. It is easy to focus … Continue reading

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Posted in challenge, communication, development, digital, internal communication, PR | Leave a comment

Understanding, knowledge and problem solving 

Earlier this month I blogged about the importance of speaking to customers and service users (Get out and listen). I am still doing that and finding it one of the most useful things I have done. But there has been … Continue reading

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Posted in blog, blogging, communication, policing, PR, public, work | Leave a comment

The end of the line for reputation

Reputation has long been a word that is closely linked to both PR and communication activity. Many industry definitions have been focused on protecting and enhancing reputation. But is that really where we should be and in 2017 what is … Continue reading

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Posted in challenge, Chartered Institute of Public Relations, CIPR, communication, development, PR, work | 5 Comments

What makes me happy

Tomorrow is International Day of Happiness. You may want to dismiss it as just another gimmicky celebration day following from the recent Pie Week and Toast Day. I see it slightly differently. At a time when we are all under … Continue reading

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Posted in blog, challenge, communication, creativity, happiness, ideas, kindness, PR, work | Tagged , , | 2 Comments

Get out of the office and listen

We all think that in the world today we are more connected than at ever before and to some extent that is true. It is easy now to share information and updates across the world at the touch of a … Continue reading

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Posted in challenge, communication, development, media, PR, social media, technology | Tagged , , | 1 Comment