Category Archives: communication

Knowledge is not power

Often there is an overly cautious mood that overtakes when pressure appears. It feels easier to say nothing or little than to have to have a conversation. This is why too many times the crisis response never moves out of broadcasting and directive communication. Continue reading

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Here we go again

Trust and confidence in the response are never going to exist in a world of broken promises. Continue reading

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Crisis, disaster, incident….what is it?

Some years ago if you had asked me about risk registers, business continuity plans and scenario planning I would probably have rolled my eyes. Continue reading

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Compare and contrast

Nobody I have met yet has a perfect life. They are all trying to make the best of the situations that they face. Continue reading

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What next for crisis communication?

We all need to continue to develop whether we are PR officers, internal communicators or crisis communicators. I will be using these sessions to challenge my thinking and consider what the future may hold for the crisis response. Continue reading

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Learning for the future: our communication duty

As communicators we have a frontline role in crisis response and the responsibility is a heavy weight to carry. Continue reading

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A longing for a messaging rethink

Saturday night in January 2021. Not at all like many Saturday nights I have had in my life. No going to the pub, no meal at a nice restaurant, and no getting dressed up. This is becoming the normal way … Continue reading

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Singing the blues

One thing that we need to remember on ‘blue Monday’ is that there are a lot of support groups out there, people doing good work to help, and ways to get some assistance if you reach out. Continue reading

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A crisis of confidence

It is something that we have talked about within the industry for some years but are we now facing a crisis of confidence? Continue reading

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Are all things really equal?

In the rush to take action and to show things are being done considering the consequences of the response can be forgotten. Continue reading

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