Category Archives: communication

Leaders, responsibility and a time to act

The leadership of all organisations should consider what they would do in these difficult circumstances. If they get caught up in a crisis will they stay and sort it out or will they make way for someone else in a bid to maintain confidence? Continue reading

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The long road ahead

. The saying was always ‘the police are the public and the public are the police’, but during lockdown the distance between the two started to grow. As with many institutions the restrictions and roles that were required during the pandemic impacted on how people interact with them. Continue reading

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Posted in challenge, communication, crime, police, policing, Uncategorized | Tagged , | Leave a comment

Seeing through the claim of transparency

In crisis communication I talk a lot about the need for transparency but this has made me wonder whether as comms professionals and leaders we have lost sight of what it really means. Continue reading

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Overcoming communication barriers to support refugees in crisis

When arriving in a new country, refugees are usually required to complete important documents and attend a visa application centre. Ensuring information provided is accurate is critical to getting the right support. However, if these documents aren’t in a language they’re familiar with or fluent in, it can cause misunderstandings, which can potentially create uncertainty and panic. Continue reading

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Crisis communication without the communicator

I have often said that artificial intelligence can’t yet get the emotional detail that is needed from developing crisis communication. Continue reading

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Farewell to 2022

This past 12 months has become a marking point what was before and what comes after. Continue reading

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Preparing for the consequences of industrial action

I have been in the odd position of being in a union when a strike was called but then needing to provide a service. It is these moments in our lives that really test our personal ethics and boundaries. Continue reading

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A click in the right direction

So much more of our lives happen online now especially after the enforced working from home during the pandemic. All this adds to the risks. Continue reading

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Get me out of here

There is an ongoing discussion about needing to show the business benefits of effective communication and that the stereotypes of PRs need to be challenged. It has been taking place for as long as I can remember and yet things never seem to move forward. I wonder why this is. Continue reading

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Concern, controversy and crisis – 5 ways for comms to survive Christmas

The key for 2023 and the way forward is going to be flexibility and being able to change and adapt to events. Continue reading

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Posted in Christmas, communication, Covid-19, crisis communication, PR, resilience, Uncategorized | Tagged , , , | Leave a comment