Category Archives: public

In the spotlight 

There is no doubt that for PR and communication professionals the United Airlines incident will become a much discussed case study. It has cost the company a substantial amount financially and also damaged their reputation. The incident has exposed the … Continue reading

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Five days in my shoes

I rarely treat myself to anything new and that is due mainly to the fact I have some very expensive animals in my life. Trust me, if your child, partner or friend asks you if they should buy a horse … Continue reading

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Posted in challenge, communication, development, emergency services, learning, manchester, media, police, policing, PR, public, society, work | Tagged , | 1 Comment

Understanding, knowledge and problem solving 

Earlier this month I blogged about the importance of speaking to customers and service users (Get out and listen). I am still doing that and finding it one of the most useful things I have done. But there has been … Continue reading

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Remember public sector communicators

I was interested to read the highlights of the State of the Profession survey results published today by the Chartered Institute of Public Relations (CIPR). In particular there were some trends identified within public sector communication that were highlighted by … Continue reading

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Language, confidence and self-belief  – the path to the boardroom 

I had to pull myself up for how my language was impacting on people earlier this week. The words were unwittingly creating an unhelpful impression and I suddenly started to see the impact it was having. Today I was working … Continue reading

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The gentle touch

About a month ago I blogged about a bad experience I had going for blood tests. One of the main problems was that there was understanding of the customer or client perspective. It felt as though I was being patronised … Continue reading

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Walk in my shoes

Working in the public sector makes you appreciate what people do on a daily basis within the emergency services, councils and health services. I see how people go out of their way to try to provide the best possible service … Continue reading

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