Tag Archives: NHS

With gratitude

There was a sign on the wall of Accident and Emergency as I waited with my mum for her to see the doctor. It read ‘be the reason someone smiles today’. After 48 hours dealing with a whole range of … Continue reading

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Posted in communication, emergency services, public | Tagged , | Leave a comment

The gentle touch

About a month ago I blogged about a bad experience I had going for blood tests. One of the main problems was that there was understanding of the customer or client perspective. It felt as though I was being patronised … Continue reading

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Posted in #ayearinblogs, communication, public | Tagged , , | Leave a comment