Tag Archives: crisis response

One word at a time

When a crisis hits an organisation why do the words they use matter so much? Surely it is what the organisation does that matters more? It is true the actions are the heart of the response. But for most people … Continue reading

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Are all things really equal?

In the rush to take action and to show things are being done considering the consequences of the response can be forgotten. Continue reading

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Posted in communication, Covid-19, Crisis book, crisis communication, media, PR | Tagged , , , | Leave a comment

Rumour, speculation and leaks

Living in Greater Manchester I am expecting to face similar restrictions but with no clarity and just having the carrot of a Boris Johnson statement later dangled in front of me brings anxiety. Will it impact on my work? How will my life have to change again? How long will I face restrictions? Continue reading

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Posted in challenge, communication, Covid-19, crisis communication, PR, recovery, reputation, resilience, Uncategorized | Tagged , , , | 1 Comment