Tag Archives: twitter

Eight predictions for communication in 2015

Most people should be back at work tomorrow morning. Finally, things will be back to normal but for me I have worked through the festive period so am less stressed about Monday morning. I thought it would be a good … Continue reading

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Social media for any age

Recently I had the pleasure of running a workshop for some community groups. The aim of the event was to help them to understand how social media, and in particular Twitter, could be used to support their work. I had … Continue reading

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Twenty four hours: incidents, challenges and a dose of commitment

It is four years since the first #GMP24 took place. Back in 2010 it was the method of providing details of every call received by Greater Manchester Police that took the spotlight. It was among the first times that Twitter … Continue reading

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A Twitter reality check

I have to admit to being very excited about the arrival of Twitter analytics for all. A week ago I start to look at the data that was available and wondered how much use it would be to individuals as … Continue reading

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Are we in an era of the complainers?

Interesting to wake up to hear that customer satisfaction has fallen for the third year in a row according to the Institute of Customer Service. It made me wonder what was happening is it about the environment around us or … Continue reading

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Social as a shared experience

We all know that social media is a way of having two-way conversations and sharing details and information. It has been this since day one and the more people who join the networks the more social it becomes. Human beings … Continue reading

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I have a complaint…..

I was interested to watch The Complainers a new programme on Channel 4 looking at those people who persistently complain and how organisations and companies were dealing with them. Now, I am not going to decide what this was trying … Continue reading

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