Tag Archives: social media

A Twitter reality check

I have to admit to being very excited about the arrival of Twitter analytics for all. A week ago I start to look at the data that was available and wondered how much use it would be to individuals as … Continue reading

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A dark day for social media

Earlier this week the horror of the death of James Foley was brought to social media. I was shocked and upset by the way social media was being used. The brutal death was brought into the homes of millions of … Continue reading

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Stand back and watch

Regular readers of my blogs will know that I am a strong advocate of the benefits of social media. I have written many times about the positive things it brings to modern life when it is used to good effect. … Continue reading

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The survey says….

I have to admit that this is one blog post that might appear to be a bit of a rant. The reason is that I am sick of reading half-baked research and surveys about a whole range of things. But … Continue reading

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Are we in an era of the complainers?

Interesting to wake up to hear that customer satisfaction has fallen for the third year in a row according to the Institute of Customer Service. It made me wonder what was happening is it about the environment around us or … Continue reading

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Social as a shared experience

We all know that social media is a way of having two-way conversations and sharing details and information. It has been this since day one and the more people who join the networks the more social it becomes. Human beings … Continue reading

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Smart carpet? Keep an open mind.

I was reminded today that it is important to keep an open mind about developments. What may appear on the face of it to be a silly or impractical idea can have some purpose. For example, what are your initial … Continue reading

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