Tag Archives: service delivery

Mystery shopping and the power of communication

For anyone working in communication, public relations or marketing there are daily opportunities for a spot of mystery shopping. I have had two notable occasions in the past week when I was able to do just that. The first was … Continue reading

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Communicating through the cuts

With very quick and deep cuts being made to the public sector, the importance of communicating change has never been more critical. I have written before about the significant role that communications professionals have to play in the next few … Continue reading

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