Tag Archives: customer service

The gentle touch

About a month ago I blogged about a bad experience I had going for blood tests. One of the main problems was that there was understanding of the customer or client perspective. It felt as though I was being patronised … Continue reading

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Delivering the services

Communication and customer service are moving closer together than ever before. They have always been linked but in 2016 both have to absolutely work hand-in-hand for an organisation to be really effective. People also have ever increasing expectations of what … Continue reading

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Are we in an era of the complainers?

Interesting to wake up to hear that customer satisfaction has fallen for the third year in a row according to the Institute of Customer Service. It made me wonder what was happening is it about the environment around us or … Continue reading

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I have a complaint…..

I was interested to watch The Complainers a new programme on Channel 4 looking at those people who persistently complain and how organisations and companies were dealing with them. Now, I am not going to decide what this was trying … Continue reading

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Possibly a Merry Christmas?

Tis the season to be spending, to be online shopping and to be demanding of the service industry. In December the focus is on buying presents, going on Christmas outings and preparing for the festivities. When we do that it … Continue reading

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