Tag Archives: twitter

Are we in an era of the complainers?

Interesting to wake up to hear that customer satisfaction has fallen for the third year in a row according to the Institute of Customer Service. It made me wonder what was happening is it about the environment around us or … Continue reading

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Social as a shared experience

We all know that social media is a way of having two-way conversations and sharing details and information. It has been this since day one and the more people who join the networks the more social it becomes. Human beings … Continue reading

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I have a complaint…..

I was interested to watch The Complainers a new programme on Channel 4 looking at those people who persistently complain and how organisations and companies were dealing with them. Now, I am not going to decide what this was trying … Continue reading

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It’s a dogs life

I have often written about the positive that can come from the use of social media and this week has shown yet again how it can bring results. The online world moved individuals to act and then achieved amazing results … Continue reading

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Networking or a good conversation?

It was an interesting Twitterchat tonight under the #commschat hashtag which discussed networking. Like many, I don’t like the term networking as it reminds me of events where people are looking to find other people that they think will be … Continue reading

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Has social media made us brand managers?

I had a strange dream last night but one that in analysis made me think about communication, social media and branding. In short, I woke up asking myself if social media has made us all brand managers? Social media has … Continue reading

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Technomania – do you have it?

I have had a couple of days away from technology, well almost. My diary has taken me out and about with horses which has left little time for checking out emails, tweets and Facebook posts. I admit I have still … Continue reading

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Back to school?

The results of the Chartered Institute of Public Relations (CIPR) State of the Profession Survey for 2013/2014 revealed some interesting results. Of course there was a lot about salaries and redundancies, as well as the issues of concern to both … Continue reading

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Broadcast or conversation – has the decision been made?

The way social media is being used by organisations is something I am very interested in. Social media was added to the communication toolbox around five or more years ago and a lot has happened since then. In the early … Continue reading

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A 999 call, Manchester United and a message shared

The 999 call made by someone wanting to speak to Sir Alex Ferguson attracted a lot of interest this week. It was put out by officers through the GMP Manchester North Facebook page they administer to raise awareness of the … Continue reading

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