Tag Archives: social networks

A dark day for social media

Earlier this week the horror of the death of James Foley was brought to social media. I was shocked and upset by the way social media was being used. The brutal death was brought into the homes of millions of … Continue reading

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Stand back and watch

Regular readers of my blogs will know that I am a strong advocate of the benefits of social media. I have written many times about the positive things it brings to modern life when it is used to good effect. … Continue reading

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The survey says….

I have to admit that this is one blog post that might appear to be a bit of a rant. The reason is that I am sick of reading half-baked research and surveys about a whole range of things. But … Continue reading

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Are we in an era of the complainers?

Interesting to wake up to hear that customer satisfaction has fallen for the third year in a row according to the Institute of Customer Service. It made me wonder what was happening is it about the environment around us or … Continue reading

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Social as a shared experience

We all know that social media is a way of having two-way conversations and sharing details and information. It has been this since day one and the more people who join the networks the more social it becomes. Human beings … Continue reading

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Smart carpet? Keep an open mind.

I was reminded today that it is important to keep an open mind about developments. What may appear on the face of it to be a silly or impractical idea can have some purpose. For example, what are your initial … Continue reading

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Seeking forgiveness

In a number of meetings and discussions today the quality of content delivered through social networks was highlighted. Four or five years ago social media users were more forgiving of organisations and businesses who were stepping into the new digital … Continue reading

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