Tag Archives: social media

Are we in an era of the complainers?

Interesting to wake up to hear that customer satisfaction has fallen for the third year in a row according to the Institute of Customer Service. It made me wonder what was happening is it about the environment around us or … Continue reading

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Social as a shared experience

We all know that social media is a way of having two-way conversations and sharing details and information. It has been this since day one and the more people who join the networks the more social it becomes. Human beings … Continue reading

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Smart carpet? Keep an open mind.

I was reminded today that it is important to keep an open mind about developments. What may appear on the face of it to be a silly or impractical idea can have some purpose. For example, what are your initial … Continue reading

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Seeking forgiveness

In a number of meetings and discussions today the quality of content delivered through social networks was highlighted. Four or five years ago social media users were more forgiving of organisations and businesses who were stepping into the new digital … Continue reading

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I have a complaint…..

I was interested to watch The Complainers a new programme on Channel 4 looking at those people who persistently complain and how organisations and companies were dealing with them. Now, I am not going to decide what this was trying … Continue reading

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Does the Internet make us dumber?

One of the biggest questions for academics is ‘has the internet made us dumber?’. There are lots of theories and detailed commentary that have been published about it. I started to think about this today following a tweet by Professor … Continue reading

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It’s a dogs life

I have often written about the positive that can come from the use of social media and this week has shown yet again how it can bring results. The online world moved individuals to act and then achieved amazing results … Continue reading

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