Tag Archives: public sector

I have a complaint…..

I was interested to watch The Complainers a new programme on Channel 4 looking at those people who persistently complain and how organisations and companies were dealing with them. Now, I am not going to decide what this was trying … Continue reading

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To vote or not to vote

No one could have failed to notice that today is election day. There are polling stations dotted around our streets and communities, there have been leaflets through the door, and it has been mentioned by every news channel. I had … Continue reading

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Broadcast or conversation – has the decision been made?

The way social media is being used by organisations is something I am very interested in. Social media was added to the communication toolbox around five or more years ago and a lot has happened since then. In the early … Continue reading

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So what have we learned from the second police Twitter day?

The first global law enforcement Twitter day took place in March this year and around nine months later we were doing it all again. Statistics showed there was significant interest in the first one and around 200 officers and police … Continue reading

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Five truths about social media

I have had a number of opportunities in recent weeks to talk about the benefits brought by organisations using social media as well as the challenges that exist. It has been a useful time to reflect on what has been … Continue reading

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Google, Facebook and the challenge of control

The search engine and social media providers have come under pressure this week with demands for them to take greater responsibility over their businesses. Google have been forced to defend themselves against accusations that they aren’t being proactive in dealing … Continue reading

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To measure or not to measure

It is the last day of March and I am trying to quantify what I have achieved during the first quarter of 2013. I have to say it is quite a scary thing to do as you realise that although … Continue reading

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Eight predictions for 2013

We are just hours away from seeing the end of 2012 and the arrival of 2013. The New Year really provides us with an opportunity to draw an end to some things and to start new things.┬áMany people will be … Continue reading

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2012: a year of crisis, social media and integrity

As we head into the last few days of 2012, I decided to review what the year looked like for me through my blog posts during the 12 months. There were three clear themes that have emerged for me throughout … Continue reading

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Building trust one day at a time

In this ever controversial and fast paced world it can be difficult to keep focused on what matters to people. Given the work I do it is easy to get caught up in the latest media frenzy around some particular … Continue reading

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