Tag Archives: public sector

I have a complaint…..

I was interested to watch The Complainers a new programme on Channel 4 looking at those people who persistently complain and how organisations and companies were dealing with them. Now, I am not going to decide what this was trying … Continue reading

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To vote or not to vote

No one could have failed to notice that today is election day. There are polling stations dotted around our streets and communities, there have been leaflets through the door, and it has been mentioned by every news channel. I had … Continue reading

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Broadcast or conversation – has the decision been made?

The way social media is being used by organisations is something I am very interested in. Social media was added to the communication toolbox around five or more years ago and a lot has happened since then. In the early … Continue reading

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So what have we learned from the second police Twitter day?

The first global law enforcement Twitter day took place in March this year and around nine months later we were doing it all again. Statistics showed there was significant interest in the first one and around 200 officers and police … Continue reading

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Five truths about social media

I have had a number of opportunities in recent weeks to talk about the benefits brought by organisations using social media as well as the challenges that exist. It has been a useful time to reflect on what has been … Continue reading

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Google, Facebook and the challenge of control

The search engine and social media providers have come under pressure this week with demands for them to take greater responsibility over their businesses. Google have been forced to defend themselves against accusations that they aren’t being proactive in dealing … Continue reading

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To measure or not to measure

It is the last day of March and I am trying to quantify what I have achieved during the first quarter of 2013. I have to say it is quite a scary thing to do as you realise that although … Continue reading

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