Tag Archives: financial crisis

Are we in an era of the complainers?

Interesting to wake up to hear that customer satisfaction has fallen for the third year in a row according to the Institute of Customer Service. It made me wonder what was happening is it about the environment around us or … Continue reading

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I have a complaint…..

I was interested to watch The Complainers a new programme on Channel 4 looking at those people who persistently complain and how organisations and companies were dealing with them. Now, I am not going to decide what this was trying … Continue reading

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To vote or not to vote

No one could have failed to notice that today is election day. There are polling stations dotted around our streets and communities, there have been leaflets through the door, and it has been mentioned by every news channel. I had … Continue reading

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Every penny counts

In every communication department whether in-house or agency, public or private sector making every penny count has never been more critical. This is about more than just making savings or being careful with the finances. It is about showing the … Continue reading

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Creative support – look and its free

These are really challenging times for all of us working in communication roles. No matter where you are the pressure on budgets is increasing and we are all trying to get something for nothing or as the saying goes ‘get … Continue reading

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Going for gold – the Olympic feeling

I was going to resist the temptation of writing a blog about the Olympics, but in the end I gave in and these are my observations. One of the most interesting things that I have seen since the Olympics started … Continue reading

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But we don’t need a strategy….do we?

If you are going to set out to do something, whatever it is, then it makes sense to have a plan for what you are going to do. Having a plan is good. But to know why you are going … Continue reading

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My year in social media

As we are heading towards the end of 2011, itĀ seems to beĀ essential for everyone to undertake some form of review of the year. It is as predictable as the many Christmas songs that we can’t escape from the 30th November … Continue reading

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Communicating through the cuts

With very quick and deep cuts being made to the public sector, the importance of communicating change has never been more critical. I have written before about the significant role that communications professionals have to play in the next few … Continue reading

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London, social media and evaluation

The impact of social media on modern communication is becoming ever more evident. For me this was brought home again a few days ago when I spent a whole day in London all focused around discussions about Twitter. This would … Continue reading

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