Tag Archives: Crisis

Speaking a different language

Every day we speak to many people. It may be at work, home, picking the children up from school or at the local shop, but we will have a conversation however brief. But how much are we getting from this … Continue reading

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A trouble shared

I have been lucky enough to speak at two recent events organised by fire service colleagues. The first was organised by London Fire Brigade and was focused on social media and how different organisations were using it. The second took … Continue reading

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Bringing people together

I felt compelled to write a short blog after the terrible events in Boston on Monday night. This is not discussing what happened, which was absolutely horrific, and it isn’t going to comment about the ongoing investigation. It is a … Continue reading

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Every penny counts

In every communication department whether in-house or agency, public or private sector making every penny count has never been more critical. This is about more than just making savings or being careful with the finances. It is about showing the … Continue reading

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2012: a year of crisis, social media and integrity

As we head into the last few days of 2012, I decided to review what the year looked like for me through my blog posts during the 12 months. There were three clear themes that have emerged for me throughout … Continue reading

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Crisis? – it is all under control

When the inevitable happens and the company or business that we are working for ¬†faces a crisis are we going to be ready to face it head on, deal with it and come through it relatively unscathed? It was interesting … Continue reading

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Don’t forget those at home

When a crisis strikes the speed of response to the media and the public is critical. There is a lot of talk about a ‘golden hour’ when organisations need to be saying something to ensure they are starting to command … Continue reading

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Reboot – communicating in a crisis

In recent weeks there have been a string of IT related failures that have sparked criticism, particularly from the users left out in the cold. Yesterday (11 July) it was O2 and the BBC website but before that we have … Continue reading

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Be prepared – seven points to help communicate in a crisis

There is a lot said about crisis communication and many, many courses are run every week aiming to impart wisdom on the subject. Having just lived through one of the most challenging weeks at work I started thinking about some … Continue reading

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