Tag Archives: communication

Looking through a new lens

For more years than I care to remember I have written statements about crime and have always thought I understood the views of victims of crime. That was until I became a victim myself a few days ago. It wasn’t … Continue reading

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The survey says….

I have to admit that this is one blog post that might appear to be a bit of a rant. The reason is that I am sick of reading half-baked research and surveys about a whole range of things. But … Continue reading

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Are we in an era of the complainers?

Interesting to wake up to hear that customer satisfaction has fallen for the third year in a row according to the Institute of Customer Service. It made me wonder what was happening is it about the environment around us or … Continue reading

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Speaking a different language

Every day we speak to many people. It may be at work, home, picking the children up from school or at the local shop, but we will have a conversation however brief. But how much are we getting from this … Continue reading

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Social as a shared experience

We all know that social media is a way of having two-way conversations and sharing details and information. It has been this since day one and the more people who join the networks the more social it becomes. Human beings … Continue reading

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Students, a moan or two and brave officers

Being able to maintain staff morale is a huge challenge for most organisations particularly in the current difficult financial climate. People can quickly lose patience and become frustrated with many things, a lack of promotion opportunities, pay freeze, and increasing scrutiny … Continue reading

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Code of ethics squared

When was the last time you looked at the code of conduct for public relations? The Chartered Institute of Public Relations have a 24 page document that sets out what is expected from members of the organisation. I have to … Continue reading

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