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Monthly Archives: March 2012
Petrol crisis, what petrol crisis?
In the past few days there has been much criticism of the Government’s handling of the communication about a possible fuel strike. Commentators have pointed to recent communications and pronouncements as the cause of the panic buying of fuel. So, … Continue reading
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Tagged communication, diesel, fuel, media, petrol, plan, politicians, social media
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Mystery shopping and the power of communication
For anyone working in communication, public relations or marketing there are daily opportunities for a spot of mystery shopping. I have had two notable occasions in the past week when I was able to do just that. The first was … Continue reading
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Tagged communication, frontline, Manchester, mystery shopping, service delivery
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Resilience is the key
We are continually told these are difficult and challenging times that we are currently living through. Redundancy and unemployment are increasing and we are all living with uncertainty. Every week there seems to be a new hurdle to overcome both … Continue reading
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Tagged 2012, challenge, communication, innovation, redundancy
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Chaos communication model
For many years we have prepared communication plans based neatly on who we need to speak to and what we need to tell them. In short, this is a very linear model of communication between A and B and if … Continue reading
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Tagged call centres, channels, chaos, communication, media, social media
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Be prepared – seven points to help communicate in a crisis
There is a lot said about crisis communication and many, many courses are run every week aiming to impart wisdom on the subject. Having just lived through one of the most challenging weeks at work I started thinking about some … Continue reading
